Refund Return and Cancellation Policy
Refund & Replacement Policy for Damaged Items
We stand behind the quality of our products and want to make things right if something goes wrong during delivery. If your order arrives damaged, you never need to ship the item back—we will issue a full refund or send a free replacement once damage in transit is verified.
Policy Overview
Keep the Item: No returns are required. You may keep, donate, or safely dispose of the damaged product.
Your Choice of Resolution: Receive a 100% full refund to your original payment method or a free replacement shipped at no extra cost.
48-Hour Reporting Window: Claims must be reported within 48 hours of delivery as recorded by the carrier's tracking status.
How to Claim a Refund or Replacement
To expedite your claim, follow these steps within 48 hours of delivery:
Email Us: Send an email to care@yogu.in with the subject line: Damage Claim: Order #[Your Order Number].
Specify Your Preference: State whether you prefer a Full Refund or a Free Replacement.
Attach Required Proof: Include clear photos or a short video showing:
The damaged product itself.
The outer shipping box/mailer showing transit impact or wear.
The shipping label attached to the package.
Processing Time: Our support team will review your submission within 24 hours.
Important Details
Refund Timelines: Once approved, refunds are processed within 3–5 business days. Depending on your financial institution, funds typically reflect in your account within 5–10 business days.
Replacement Timelines: Replacement orders are dispatched within standard fulfillment windows, and you will receive a new tracking link via email.
Claims submitted after the 48-hour delivery window will be evaluated on a case-by-case basis.
Order Cancellation Policy
We process orders quickly to ensure fast delivery. If you need to cancel an order, please review our guidelines below.
Before Dispatch (Full Refund)
Cancellation Window: You can cancel your order free of charge at any time before it has been shipped/dispatched.
How to Request: Email care@yogu.inwith the subject line:
Cancellation Request: Order #[Your Order Number].Refund Processing: If the order has not left our facility, we will cancel it immediately and issue a 100% refund to your original payment method within 3–5 business days.
After Dispatch
Once an order has been handed over to the courier partner, it cannot be canceled or modified in transit.
Since we do not require physical returns for damaged goods, shipped orders must be delivered. If the item arrives damaged, defective, or incorrect, please refer to our 48-Hour Refund & Replacement Policy to submit proof for an immediate resolution.
Address Changes & Modifications
If you entered the wrong shipping address, contact us immediately at care@yogu.in
We can update delivery details only if the order has not yet been dispatched.